Privacy Policy (Florida Defensive Training LLC)

Effective Date: January 1, 2024
Florida Defensive Training LLC (“Florida Defensive Training,” “FDT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you may have regarding your information.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide directly

  • Name, email address, phone number
  • Billing address and payment-related information (processed through third-party payment processors)
  • Membership details, class registrations, waivers, and signed agreements
  • Messages you send us (email, SMS, forms, social media, or customer support)

B. Information collected automatically
When you visit our website, we may automatically collect:

  • IP address, device type, browser type, and operating system
  • Pages viewed, time spent, referring/exit pages
  • Approximate location (derived from IP address)
  • Cookies and similar tracking technologies (see Section 6)

C. Training and safety-related information (as applicable)
Depending on the service provided, we may collect information related to:

  • Emergency contact information
  • Incident reports or administrative notes (if needed for safety, compliance, or facility rules)

We do not intentionally collect personal information from children under 13.

2) How We Use Your Information

We may use your information to:

  • Provide and manage memberships, classes, and services
  • Process payments and send invoices/receipts
  • Communicate with you about scheduling, updates, facility notices, and customer support
  • Verify identity for membership access and account management
  • Improve our website, services, and customer experience
  • Enforce our policies, agreements, and legal rights
  • Meet legal, safety, and regulatory obligations

3) When We Share Your Information

We do not sell your personal information. We may share your information only in these circumstances:

A. Service providers
We may share limited information with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Scheduling/member management platforms
  • Email/SMS communication providers
  • Website hosting, analytics, and security providers

B. Legal and safety reasons
We may disclose information if required to comply with law, court order, or legal process, or to protect the rights, safety, and security of FDT, our customers, or others.

C. Business transfers
If FDT is involved in a merger, sale, or transfer of assets, information may be transferred as part of that transaction.

4) Payment Information

Payments are processed by third-party payment processors. FDT does not store full credit card numbers on our systems. Your payment information is handled according to the processor’s privacy and security policies.

5) Data Retention

We retain personal information only as long as necessary to:

  • Provide services and maintain accurate business records
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and legal requirements.

6) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Improve performance and marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7) Your Privacy Choices

Depending on your location, you may have rights such as:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain information (subject to legal exceptions)
  • Opt out of marketing communications

Email/SMS Opt-Out: You can unsubscribe from marketing emails using the link provided in the message. For SMS, you can reply STOP (if applicable). Note: transactional messages (billing, schedules, account notices) may still be sent.

To make a privacy request, contact us using the information in Section 11.

8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Third-Party Links

Our website or communications may contain links to third-party sites (e.g., scheduling or payment platforms). We are not responsible for the privacy practices of those third parties. Please review their policies directly.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services means you accept the updated policy.

11) Contact Us

If you have questions or requests about this Privacy Policy, contact:

Florida Defensive Training LLC
Address: 1207 NW 54th St, Miami, FL 33142
Email: floridadefensivetraining@gmail.com
Phone: (786) 508-3015